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WebEx Net Conferencing System Requirements



Language Support

Meeting Center** Event Center Training Center Support Center
Chinese (Simplified) Yes Yes Yes Yes
Chinese (Traditional) Yes Yes Yes Yes
Dutch* Yes Yes Yes Yes
English Yes Yes Yes Yes
French Yes Yes Yes Yes
German Yes Yes Yes Yes
Italian Yes Yes Yes Yes
Japanese Yes Yes Yes Yes
Korean Yes No Yes Yes
Portuguese (Brazil) Yes Yes Yes Yes
Russian* Yes Yes Yes Yes
Spanish (European)* Yes Yes Yes Yes
Spanish (Latin America) Yes Yes Yes Yes
Swedish Yes No No No

*Mac localized languages are available only for Meeting Center. Training Center, Event Center, and Support Center do not support the localized languages.

Operating System and Browser Support

Windows Mac OS X* Linux
Operating Systems 2003 Server,
Vista 32-bit/64-bit,
Windows 7 32-bit/64-bit,
Windows 8 32-bit/64-bit,
Windows 8.1 32-bit/64-bit
10.6, 10.7, 10.8, 10.9,
10.10
Ubuntu 10x and 11x (Gnome),
Red Hat 5, 6,
Open SuSE 11.4
Fedora 15, 16 (all 32-bit)
Available
WebEx Services
All services Meeting Center
Training Center
Event Center
Sales Center
Remote Support
Meeting Center
Event Center
Training Center
Remote Support

Minimum System Requirements
Processor Intel Core2 Duo
CPU 2.XX GHz or
AMD processor
(2 GB of RAM recommended)
Intel (512 MB of RAM or more
recommended)
Intel or AMD x86
JavaScript JavaScript and cookies enabled JavaScript and cookies enabled JavaScript and cookies enabled
 
Other Active X enabled (unblocked for IE is recommended) Java 6 or later   Java 6,
libstdc++ 6.0,
GNOME/KDE
windowing
system

Minimum System Requirements for Video
Refer to the Video Release Notes for minimum system requirements for video.

Browsers (Recommended browsers are shown in bold )
Internet Explorer 7, 8 (32-bit/64-bit), 9 (32-bit/64-
bit), 10 (32-bit/64-bit), 11 (32-
bit/64-bit)
   
 
Mozilla      
 
Firefox** Latest Latest Latest
 
Safari   5, 6, 7 ,8
 
Chrome** Latest 32-bit/64-bit Latest 32-bit/64-bit


*Joining a Meeting on a Mac
  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.
  • When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.
**Linux Not Supported for Personal Rooms or Collaboration Meeting Room (CMR) Meetings
Users cannot start or host a meeting in a Personal Room on Linux systems. Collaboration Meeting Room (CMR) meetings, such as CMR Cloud meetings and CMR Hybrid meetings, are also not supported on Linux systems. ***Using WebEx on Chrome
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.

Windows XP and Internet Explorer 6 End-of-Support Announcement

As you may be aware, Microsoft has announced that Windows XP will no longer be supported as of April 8, 2014. If you are using Windows XP, Cisco highly recommends that you upgrade to a supported version of Windows. We understand that not everyone will be able to meet Microsoft's timeline, so WebEx will continue Windows XP support through the end of 2014, with one exception—if an issue comes up with Windows XP that requires Microsoft changes, WebEx will be unable to fix the issue because Microsoft will no longer be providing updates. Starting in January 2015, WebEx will no longer support Windows XP, so Cisco recommends that you upgrade to a supported version of Windows before this date.

To keep up with current web standards, WebEx will no longer support Internet Explorer 6, starting with the WBS29.8 release. We recommend that you upgrade to a more recent version of Internet Explorer or use a different browser before your WebEx site is updated to WBS29.8.

Citrix XenDesktop and XenApp Support

Added support for Citrix XenDesktop 5.0, 5.5, 7.0 and XenApp 6.5 where the host operating system and virtual operating system are both Windows (Windows XP or Windows 7). Host OS is the operating system installed on the end user’s local computer. Virtual OS is the operating system delivered by the server.

See Known Issues/Limitations for additional information.

Cross-platform Features

These features are supported in each WebEx service:

  • Meeting Center

  • Event Center

  • Support Center

  • Training Center

Meeting Center
Windows Mac OS X Linux
Host meetings yes yes yes
Attend meetings yes yes yes
Join teleconference before host yes yes yes
Attendee ready indicator yes yes yes
Quick Start tab
(for inviting and reminding participants)
yes yes no
Send meeting transcript yes no no
Power Panels
(Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes)
yes yes no
Application sharing and annotation yes yes yes
Web content browser sharing and annotation yes yes yes
Desktop sharing and annotation yes yes yes
File and whiteboard sharing and annotation yes yes yes
Web content sharing yes yes yes
Remote desktop control yes yes yes
Remote application control yes yes yes
Web browser remote control yes yes yes
Desktop remote control yes yes yes
PowerPoint animations and transitions yes view only view only
Automatically play presentations yes yes yes
Automatically advance presentations yes yes yes
Chat yes yes yes
High-quality video yes yes view only
High-definition video yes yes no
Full-screen video view with high-definition video yes yes no
Active-speaker switched video yes yes yes
Offload video processing to GPU yes yes no
Self view when sending video yes yes no
Medianet features supported yes no no
WebEx Audio yes yes yes
Cisco Unified MeetingPlace version 8.x Audio yes yes yes
Third-Party Audio (TSP) yes yes yes
Personal Conferencing yes yes yes
Integrated Internet phone (VoIP) yes yes yes
Client-side recording (WRF) yes no no
Network-based recording (ARF) yes yes yes
Stand-alone playback (WRF/ARF) yes yes no
Playback in browser (WRF/ARF) yes yes yes
Edit recordings (WRF) yes no no
Polling yes yes yes
Printing yes no no
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
basic and advanced basic basic
Notes and closed captioning yes yes yes
Customized information tab yes no no
32-bit and 64-bit Microsoft Outlook integration yes no no


Event Center
Windows Mac OS X Linux
Host events yes yes yes
Attend events yes yes yes
Join teleconference before host yes yes yes
Quick Start tab
For inviting and reminding participants)
yes yes no
Attendee ready indicator no yes no
Power Panels
Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)
yes yes no
Panelists yes yes yes
Q&A yes yes yes
Application sharing and annotation yes yes yes
Web content browser sharing and annotation yes yes yes
Desktop sharing and annotation yes yes yes
File and whiteboard sharing and annotation yes yes yes
Web content sharing yes yes yes
PowerPoint animations and transitions yes view only view only
Automatically play presentations yes yes yes
Automatically advance presentations yes yes yes
Chat yes yes yes
High-quality video yes yes view only
High-definition video no no no
Full-screen video view with high-quality video yes yes yes
Active-speaker switched video yes yes yes
Offload video processing to GPU no no no
Self view when sending video yes yes no
Medianet features supported no no no
WebEx Audio yes yes yes
Cisco Unified MeetingPlace version 8.x Audio yes no no
Third-Party Audio (TSP) yes no no
Integrated Internet phone (VoIP) yes yes yes
Client-side recording (WRF) yes no no
Network-based recording (ARF) yes yes yes
Stand-alone playback (WRF/ARF) yes yes no
Playback in browser (WRF/ARF) yes yes yes
Edit recordings (WRF) yes no no
Polling yes yes yes
Printing yes no no
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
basic and advanced basic basic
Customized information tab yes no no
32-bit and 64-bit Microsoft Outlook integration yes no no


Support Center
Windows Mac OS X Linux
Host support session yes yes yes
Attend support session yes yes yes
Record sessions yes no no
Remote computer access yes yes yes
Desktop sharing and annotation yes yes yes
File sharing and annotation yes no no
Share web content (customer service representative) yes no no
View web content (customer) yes yes no
Remote print yes no no
Chat yes yes yes
Reboot remote computer and reconnect (safe mode) yes no no
Display user system information yes limited limited
Log on as different user yes no no
High-quality video yes no no
High-definition video no no no
Full-screen video view with high-quality video yes, but without thumbnails no no
Active-speaker switched video no no no
Offload video processing to GPU no no no
Self view when sending video no no no
Media net features supported no no no
WebEx Audio yes yes yes
Cisco Unified MeetingPlace version 8.x Audio no no no
Third-Party Audio (TSP) no no no
Client-side recording (WRF) yes no no
Network-based recording (ARF) yes yes yes
Stand-alone playback (WRF/ARF) yes yes no
Playback in browser (WRF/ARF) yes yes yes
Edit recordings (WRF) yes no no
Integrated Internet phone (VoIP) yes yes yes
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
basic and advanced basic basic


Training Center
Windows Mac OS X Linux
Host training sessions yes yes yes
Attend training sessions yes yes yes
Join teleconference before host yes yes yes
Attendee ready indicator yes yes yes
Breakout sessions yes yes yes
Hands-on Lab sessions yes yes no
Q&A yes yes yes
Quick Start tab
For inviting and reminding participants)
yes yes no
Power Panels
(Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.)
yes yes no
Application sharing and annotation yes yes yes
Web content browser sharing and annotation yes yes yes
Desktop sharing and annotation yes yes yes
File and whiteboard sharing and annotation yes yes yes
Desktop sharing yes yes yes
Remote application control yes yes yes
File and whiteboard sharing and annotation yes yes yes
PowerPoint animations and transitions yes view only view only
Automatically play presentations no no no
Presentation Studio integration (on-demand module) yes player only no
Chat yes yes yes
High-quality video yes yes view only
High-definition video yes yes no
Full-screen video view with high-quality video yes yes no
Active-speaker switched video yes yes yes
Offload video processing to GPU no no no
Self view when sending video yes yes no
Medianet features supported no no no
WebEx Audio yes yes yes
Cisco Unified MeetingPlace version 8.x Audio yes no no
Third-Party Audio (TSP) yes no no
Integrated Internet phone (VoIP) yes yes yes
Client-side recording (WRF) yes no no
Network-based recording (ARF) yes yes yes
Stand-alone playback (WRF/ARF) yes yes no
Playback in browser (WRF/ARF) yes yes yes
Edit recordings (WRF) yes no no
Polling yes yes yes
Offline polling editor yes no no
Renaming tabs (for file sharing and polls) yes yes no
Printing yes no no
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
basic basic basic
Multimedia files yes yes
(QuickTime)
no
Floating icon tray yes yes no
32-bit and 64-bit Microsoft Outlook integration yes no no


High-Definition Video Features

Feature Description Meeting Center Event Center Training Center Support Center
Up to high-definition
resolution (720p)
Video resolution
can go up to high-definition
720p resolution (1280x720).
Yes No Yes No
Up to high-quality
resolution (360p)
Video resolution can go
up to high-quality
360p resolution (640x360).
Yes Yes Yes Yes
Full-screen video view Full-screen video
view with high-definition
or high-quality video display
(depending on monitor size) and
five video thumbnails.
Yes Yes Yes Yes (but does not include
video thumbnails)
Expanded full-screen
video view
Expand the active
speaker to the whole screen,
which also allows
high-definition
video to be received.
Yes Yes (Expanded full-screen
view without
high-definition video)
Yes No
Active speaker video
display in full-screen
sharing view
Floating active speaker
video display when sharing
in full-screen view.
Yes Yes Yes In full-screen view,
the CSR views video in
a separate panel; the
customer views video in an embedded
area of the customer console.
Video self-view
in full-screen
sharing view
View self-view video in the main video
display when sharing in full-screen view.
Start or stop sending video from the
self-view video window.
Yes Yes Yes No
Active speaker
switching
Automatic video switching to the loudest
active speaker.
Yes Yes Yes No
Video thumbnails Video-based participant list with video
thumbnails.
Yes Yes Yes No
Auto-adjust Video Automatic configuration of participants'
video quality according to available
network bandwidth.
Yes Yes Yes Yes
Camera hot plug-in Attendees can connect and switch
webcams while in a meeting.
Yes Yes Yes Yes
Lock video Presenter can determine whose video
will be displayed to all participants.
Yes Yes Yes No
High-definition video
decode offloading to GPU
Supported GPU chipsets can offload
decode processing from the host CPU.
Yes No No No

Video Requirements

WebEx video works with any computer that complies with the standard Meeting Center, Training Center, or Support Center requirements. To be able to reach the video resolution of 360p, computers must meet the following minimum requirements:
  • CPU: Dual-core processor
  • RAM: 1 GB RAM
  • Camera: a high-quality video supported USB-based web camera (see list in High-Quality Video Supported Cameras.)

To be able to send high-definition video (720p), PCs must meet the following minimum requirements:
  • CPU: Quad-core processor (three or more meeting participants), Dual-core processor (two meeting participants).
  • RAM: 2 GB RAM
  • Camera: a high-definition video supported USB-based web camera (see list in High-Definition Video Supported Cameras.)

To be able to receive high-definition video (720p), PCs must meet the following minimum requirements:
  • CPU: Dual-core processor
  • RAM: 2 GB RAM

To offload video decoding processing to the client’s GPU for 720p, any of the following GPU chipsets are required:
  • Windows(DXVA):
    • NVIDIA GeForce 9800GT
    • NVIDIA GeForce GT 430
    • NVIDIA GeForce GTS 450
    • NVIDIA GeForce GTX 275
    • NVIDIA GeForce GTX460
    • NVIDIA GeForce GTX560
    • NVIDIA GeForce GTX560Ti
    • NVIDIA GeForce GT520
    • ATI Radeon HD 6950
  • Mac OS X(VDA):
    • NVIDIA GeForce9400M
    • NVIDIA GeForce320M
  • NVIDIA GeForce330M


High-Quality Video Supported Cameras

Most PC-compatible cameras should work with WebEx. The following cameras were tested by WebEx for high-quality video:

High-Definition Video Supported Cameras

The following cameras were tested by WebEx for high-definition video:
  • Logitech HD Webcam C310
  • Logitech HD Webcam C500
  • Logitech HD Webcam C510
  • Logitech HD Webcam C905/B905
  • Logitech HD Pro Webcam C910/B910
  • Logitech HD Webcam C920
  • Microsoft LifeCam HD-5000/HD-5001
  • Microsoft LifeCam HD-6000
  • Microsoft LifeCam Cinema
  • Microsoft LifeCam Studio
  • Cisco Precision HD
  • Cisco TelePresence SX10
  • Cisco VT Camera III
  • Apple iSight HD

WebEx Productivity Tool Support

Microsoft Outlook Support

Microsoft Outlook Version/
Microsoft Exchange Server Version
Windows
2000
Windows
XP SP2
Windows
Server
2003
Windows
Vista
Windows
7
Windows
8
Windows
8.1
Mac OS
10.6 to
10.10
Microsoft Outlook 2000 SP3/
Microsoft Exchange Server 2000
Yes Yes Yes No No No No No
Microsoft Outlook XP SP2/
Microsoft Exchange Server 2003
Yes Yes Yes Yes No No No No
Microsoft Outlook XP SP3/
Microsoft Exchange Server 2003
No Yes Yes Yes No No No No
Microsoft Outlook 2003 SP1, SP2/
Microsoft Exchange Server 2003
No Yes Yes Yes Yes No No No
Microsoft Outlook 2007/
Microsoft Exchange Server 2003
No Yes Yes Yes Yes Yes Yes No
Microsoft Outlook 2010
(32 bit and 64 bit)/
Microsoft Exchange Server 2007
(supported in WBS27.22 and later)
No Yes Yes Yes Yes Yes Yes No
Microsoft Outlook 2010
(32 bit and 64 bit)/
Microsoft Exchange Server
2010
No Yes Yes Yes Yes Yes Yes No
Microsoft Outlook 2010
(32 bit and 64 bit)/
Microsoft Office 365 Hosted
Exchange Server
No Yes Yes Yes Yes Yes Yes No
Microsoft Outlook 2013 and
Microsoft Outlook 2013 SP1 /
Microsoft Exchange 2013
No No No No Yes Yes Yes No
Microsoft Outlook Mac 2011
version 14.x
- - - - - - - Yes
IBM Lotus Notes Support

IBM Lotus Notes Version/
Domino Server Version
Windows
2000
Windows
XP SP2
Windows
Server
2003
Windows
Vista
Windows 7 Windows 8 Windows 8.1
IBM Lotus Notes/Domino
Server 6.5.3, 6.5.4,
6.5.5, 7.0.0, 7.0.1,
7.0.2
Yes Yes Yes No No No No
IBM Lotus Notes/Domino
Server 8.0.0, 8.0.1
No Yes Yes Yes Yes Yes Yes
IBM Lotus Notes 8.5 (32 bit, In Notes)/
Domino Server 8.5,8.5.1, 8.5.2, 8.5.3
(supported in
WBS28 and later)
No Yes Yes Yes Yes Yes Yes
IBM Lotus Notes 9.0 (32 bit)/
Domino Server 9.0
(supported in WBS29.3 and later)
Yes Yes Yes Yes Yes Yes Yes

Instant Messenger Support

Instant Messenger
Name and Version
Windows
XP SP2
Windows
Server
2003
Windows
Vista
Windows 7 Windows 8/
Windows 8.1
Yahoo Messenger 7.0-
8.3, 9.0, 10
Yes Yes Yes Yes No
AIM 5.5-6.9.13.4,
7.0.8.15, 7.3.6.4
Yes Yes Yes Yes No
Skype 3.1-3.8,
4.0.0.224, 4.2
Yes Yes Yes Yes No
Google Talk 1.0.0.105,
latest version
Yes Yes Yes Yes No
IBM Lotus Sametime
7.0, 7.5, 8.0
Yes Yes Yes Yes Yes
IBM Lotus Sametime
8.0, 8.5.1, 8.5.2
(embedded in Lotus Notes)
Yes Yes Yes Yes Yes
Microsoft Office
Communicator 2005,
2007
Yes Yes Yes Yes No
Microsoft Office
2007 R2
Yes Yes Yes Yes Yes
Windows Messenger
2009
Yes Yes Yes Yes No
Windows Messenger 4.7 Yes Yes No No No
MSN Messenger 5.1-8.5 Yes Yes Yes Yes No
Microsoft Lync
Communicator
No Yes Yes Yes Yes

Microsoft Office Support

Microsoft Office
Version
Windows
2000
Windows
XP SP2
Windows
Server
2003
Windows
Vista
Windows 7 Windows 8 Windows 8.1
Microsoft Office 2000 Yes Yes Yes No No No No
Microsoft Office XP,
2003, 2007
Yes Yes Yes Yes Yes Yes Yes
Microsoft Office 2010
(32 bit and 64 bit)
(supported in WBS27
SP17 EP4 and later)
Yes Yes Yes Yes Yes Yes Yes
Microsoft Office 2013 No No No No No No No

Browser Support

Browser Name and
Version
Windows
2000
Windows
XP SP2
Windows
Server
2003
Windows
Vista
Windows 7 Windows 8 Windows 8.1
Microsoft Internet
Explorer 6.0
Yes Yes No No No No
Microsoft Internet
Explorer 7.0
Yes Yes Yes No No No
Microsoft Internet
Explorer 8.0
Yes Yes Yes Yes No No
Microsoft Internet
Explorer 9.0
Yes Yes Yes Yes No No
Microsoft Internet
Explorer 10.0
No No No No Yes Yes
Microsoft Internet
Explorer 11.0
No No No No Yes Yes
Mozilla Firefox 3–10 Yes Yes Yes Yes - -
Mozilla Firefox 17
(supported from
WBS28.0)
No Yes No Yes Yes Yes

Citrix Support (WBS26.45 to WBS28)

Citrix Version Integration to Microsoft
Outlook 2010
Integration to Lotus
Notes 8.5.3 Windows
Citrix XenDesktop 5.5 Yes Yes
Citrix XenApp Share Desktop 6.0 Yes Yes
Citrix XenDesktop 5.5 Yes Yes
Citrix XenApp Share Desktop 6.5 (supported from WBS28.4) Yes Yes

Web browser exceptions

  • Add an exception for the entire webex.com domain = *.webex.com
    • At the minimum, the following addresses should be added as exceptions: YOURSITENAME.webex.com and akamaicdn.webex.com
  • ActiveX and/or JavaScript will need to be allowed through the firewall and web browsers should be configured to not restrict ActiveX and/or JavaScript
    • We ask that WebEx sites are not cached (content, IP-path) on proxy servers



Cisco WebEx Production IP Exceptions

Due to dynamic IP address allocation, WebEx cannot guarantee your WebEx site will operate with a given IP at all times, which is why the above filtering method is recommended. However, if you cannot use DNS rules, it is necessary to add the full IP address range to ensure proper connectivity to your WebEx site in all situations.

It is recommended to allow connectivity all IP/Port ranges below; however, a customer can choose to allow connectivity to only the IP/Port ranges for their geographical region.

US/Canada

  • 64.68.96.0/19 (CIDR) or 64.68.96.0 - 64.68.127.255 (net range)
  • 66.114.160.0/20 (CIDR) or 66.114.160.0 - 66.114.175.255 (net range)
  • 66.163.32.0/20 (CIDR) or 66.163.32.0 - 66.163.47.255 (net range)
  • 209.197.192.0/19 (CIDR) or 209.197.192.0 - 209.197.223.255 (net range)
  • 208.8.81.0/24 (CIDR) or 208.8.81.0 - 208.8.81.255 (net range)
  • 173.243.0.0/20 (CIDR) or 173.243.0.0 - 173.243.15.255 (net range)
APAC

  • 210.4.192.0/20 (CIDR) or 210.4.192.0 - 210.4.207.255 (net range)
  • 114.29.192.0/19 (CIDR) or 114.29.192.0 - 114.29.223.255 (net range)
EMEA

  • 62.109.192.0/18 (CIDR) or 62.109.192.0 - 62.109.255.255 (net range)


Ports used by the WebEx client for communication for both inbound and outbound traffic

Protocol Port Number Port Number Access Type
TCP 80 Client Access
TCP 443 Client Access - Secure Traffic (SSL Sites)
TCP/UDP 1270 1270 Client Access (Non SSL Sites)
TCP/UDP 53 Domain Name System (DNS)
TCP/UDP 5101 MMP
TCP 8554 Audio Streaming Client Access
UDP 7500 Audio Streaming
UDP 7501 Audio Streaming
UDP 9000 VoIP/Video
TCP/UDP 5060-5069 SIP for CMR Hybrid and Cloud
UDP 36000-59999 Media for CMR Hybrid and Cloud
TCP 1720 H.323 for CMR Cloud
UDP 1719 H.323 for CMR Cloud
TCP 15000-19999 H.323 for CMR Cloud


See more at: http://kb.webex.com/WBX264.
Article ID: WBX264
How Do I Allow WebEx Traffic on My Network?


WebEx Mobile: For a listing of supported mobile devices, their features and access to the software please visit:
http://www.webex.com/products/web-conferencing/mobile.html HOST: ndcmmyp04/146.1.16.133