WebEx Plug-Ins (T28.12.2 EP6– published February 2014)

• Productivity Tools (for Advanced and Customized Net Conference service) WebEx Productivity Tools include the WebEx One-Click program and WebEx integrations with other programs, such as Microsoft Outlook, IBM Lotus Notes, Microsoft Office, and instant messengers. Using One-Click and the WebEx integrations, you can schedule, start, or join online meetings quickly, without having to go to your WebEx service Web site.
  Download Productivity Tools
• Integration to Lotus Notes To install this program, you must have Manager and Designer database access privileges. If you do not have database access privileges, you must first have your Lotus Notes administrator run the Lotus Notes Admin Tool and then download and install the Productivity Tools software.

Meeting Center Application

To start or join a meeting you will need to download, install, and configure the WebEx Meeting Manager application. The first time you join or start a meeting, the Meeting Center application will automatically be installed; however you can also manually download and install it. You must have administrator privileges on your computer to use this installer.


• Download the installer for your operating system:
  
  • Meeting Center application for Internet Explorer in Windows
  
  
  • Meeting Center application for Firefox or Chrome browsers in Windows
  
  
  • Meeting Center application for Mac OS X (Intel)
  
  

• Set up
  Although WebEx Meeting Center will automatically be set up when you host/join a meeting, you can save time by setting up WebEx Meeting Center, on Windows or Mac, before the meeting.

Event Center Application

WebEx Event Manager
To start or join an event you will need to download, install, and configure the WebEx Event Manager. The first time you join or start an event, the Event Manager will automatically be installed; however you can manually download it here. You must have administrator privileges on your computer to use this installer.


• If you are using a non-Windows or Macintosh operating system or browser other than Internet Explorer or Firefox, a Java Client will be downloaded automatically when you join an event. For more information, go to the FAQs.
  
  
  
• Download the installer for your operating system:
  
  
  
  • Event Manager for Internet Explorer in Windows
  
  
  • Event Manager for Firefox or Chrome browsers in Windows
  
  
  • Event Center application for Mac OS X (Intel)
• Set up

Although WebEx Event Center will automatically be set up when you host/join a meeting, you can save time by setting up WebEx Event Center, on Windows or Mac, before the meeting.


• WebEx Poll Questionaire Editor:
  You can use a standalone version of WebEx Poll Questionnaire Editor to create or edit poll questionnaires without starting a meeting. Download


Support Center Application:


• Support Manager is automatically downloaded, installed, and configured the first time you conduct a support session. If your system restricts automated setups, and you can download and install the Support Manager here. Download Support Manager for Windows
WebEx WebACD Inbox and Monitor
WebACD Inbox provides tools for agents to monitor their WebACD queues, receive notifications for support requests automatically, and start sales support sessions simply by accepting sales support requests. It also enables agents to set WebACD-related preferences, modify availability status, and transfer a sales support session to another agent or another WebACD queue.
WebACD Monitor provides tools for managers to track the volume of customer sales support activity, view sales support activity by queue or by agent, and monitor the flow of customer requests, and agent responses to these requests.


• Setup

Training Center Application


• To start or join a training session you will need to download, install, and configure the WebEx Training Manager. The first time you join or start a session, the Training Manager will automatically be installed; however you can manually download it here. You must have administrator privileges on your computer to use this installer.
  
  
• Download the installer for your operating system:
  
  
  • Windows(for Internet Explorer)
  
  
  • Windows (for Firefox or Chrome browsers)
  
  
  • Mac OS X (for Intel Mac)


• Setup


• WebEx Universal Communications Toolkit
  Use this browser plug-in to create multimedia slides that you can share during events. Add WebEx Recorded Files (.wrf), audio, video, Flash animations, or Web pages and then save the slides as a WebEx Universal Communications Format (.ucf) file. During a meeting, you can share the UCF file and display multimedia effects. Download WebEx Universal Communications Toolkit
  
  
• Recorder and Players
  WebEx offers a variety of recorders and players that you can use to record, play, and edit meetings
  You can download and install a standalone version of the WebEx Player or Network Recording Player to play back any recording that was made using the WebEx Recorder or Network-Based Recorder.
  For information on recommended hardware requirements for recording and other guidelines for using WebEx Recorder and Player, please refer to the Recording and Playback FAQ
  
  
• WebEx Network Recording Player for Advanced Recording Format (.arf) files
  This WebEx Network Recording Player allows interactive playback of WebEx Advanced Recording Format (.arf) files that have been streamed or downloaded to your site. With this WebEx Network Recording Player, you can control the session panels, just as in live WebEx meetings, and navigate to an event in the recording via the Table of Contents. Advanced Recording Format files contain all audio from the recorded session, including WebEx Integrated Teleconferencing, 3rd Party Conferencing, VoIP, and Audio Broadcasting.
  
  
• WebEx Recorder and Player for WebEx Recording Format (.wrf) files
  This is a standalone version of the all-in-one WebEx Recorder and Player for .wrf files.
  
  
• WebEx Player for WebEx Recording Format (.wrf) files for the Mac
  This is a standalone version of the WebEx Player for .wrf files.
  
  
• WebEx Player for .wot files
  WebEx Player for .wot files Earlier versions of the WebEx Recorder create files that have a .wot extension. Download this WebEx Player only if you need to play recordings in this earlier format.

To download the WebEx Player or Network Recording Player, click one of the following links:
	for .ARF	for .WRF	for .WOT
Windows XP+	Download (14MB)	Download (Recorder+Player, 5MB)	Download (2MB)
Mac OS X (Intel)	Download (8MB)	Download (Player only, 2MB)	N/A
	User's Guide (PDF)	User's Guide (PDF)	N/A
* For audio playback, a sound card and speakers, or a headphone jack and headphones, are required.

WebEx Recorder

Unlike the integrated Recorder, which is available only in the Meeting window, the standalone version of Recorder is available offline—that is, outside of a meeting. Thus, you can record applications or your computer's desktop at any time to create software demonstrations, training, and so on.

To download the WebEx Recorder and Player for WebEx Recording Format (.wrf) files, click one of the following links.
	for .WRF
Windows XP+	Download (Recorder+Player, 5MB)
	User's Guide (PDF)

WebEx Recording Editor

You can use WebEx Recording Editor to edit any recording (.wrf) that was made using WebEx Recorder. The system requirements for WebEx Recording Editor are the same as those for WebEx Recorder and Player.

To download the WebEx Recorder and Player for WebEx Recording Format (.wrf) files, click one of the following links.
	for .WRF
Windows XP+	Download (Recorder+Player, 5MB)
	User's Guide (PDF)

Streaming Recordings on Your Web Site

A Webmaster can publish a recording on a Web site, allowing anyone to play it over the Internet. To publish a recording for playback over the Internet, go to the Create a URL for a Recording page. NOTE: Go to the Downloads section of your WebEx site to access this feature. It is listed under the Recorder and Players section

Create a URL for a Recording page. For detailed instructions on publishing WebEx recordings on your Web site, refer to the guide Streaming Recordings on Your Web Site (PDF).


Third Party Licenses

These Cisco WebEx products may include certain free/open source software. The license terms for such free/open source software and information on obtaining access to the source code to which you are entitled under the applicable free/open source license(s) (such as the GNU Lesser/General Public License) are available to you at http://www.webex.com/legal/license.html. If you have any questions regarding this link or the information regarding free/open source software, please contact us at opensource-requests@webex.com


WebEx Connect
WebEx Connect provides tools your team can use to work closely together - all in one place. Share files and group discussions amongst your team, send secure instant messages or quickly shift to video or voice chats or 1-1 desktop sharing. WebEx Connect integrates with Microsoft Outlook corporate directories and calendars and offers the ability to launch WebEx meetings with one click of a button.