FAQ

Xerox WebEx FAQ
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Xerox Conferencing Guidelines

Conferencing Services for Xerox
01. How do I sign up for a WebEx CCA account?
02. When can I start using my account?
03. How do I start a WebEx CCA conference?
04. Is there a way to begin a WebEx CCA meeting without the leader being present?
05. What information should I give to someone when I invite them to my conference?
06. I have Participants dialing from other countries. Can they join my WebEx CCA meeting?
07. What other controls do I have for my WebEx CCA account?
08. What do I do if I experience static or loud noise on my conference call?
09. What should I do if I am disconnected from a conference call?
10. What if there are technical problems during my call?

Xerox Event Calls
01. How do I schedule a large event call?
02. This is my first time running an event call. How do I get started?
03. What are the different types of event calls?
04. I have sensitive information that I will need to discuss privately with the Coordinator during the call. Is there a way I can do this?
05. I have a number of participants who will be calling in from other countries. Do you have special numbers for them to use?

WebEx CCA Conferencing Services for Xerox
01. How do I sign up for a WebEx CCA account?
Go to http://mymeetings.com/xerox and select "register". If you are having issues accessing the signup page, please contact the Xerox Audio & Net conferencing department at usa.webinar@xerox.com for assistance.
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02. When can I start using my account?
As soon as you receive your Welcome email. Simply follow the steps to create your password to login to your WebEx site.
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03. How do I start an audio conference using WebEx CCA?
Meetings are scheduled using WebEx Productivity Tools or scheduled directly through the WebEx site. At the time of your conference you can start your WebEx meeting from your PC or Mobile device and join the audio conference using Toll, Toll Free, PC Audio or WebEx dial-back.
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04. Is there a way to begin a WebEx CCA meeting without the Host being present?
Xerox recommends designating an Alternate Host for meetings when the Host may not be present.
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05. What information should I give to someone when I invite them to my conference?
All meetings are scheduled using one of the following methods; WebEx Productivity Tools, directly through the WebEx site or using the WebEx application on your mobile device. When using these scheduling methods the following information will be included:
  • Date, time, and time zone
  • Meeting link
  • Dial-in telephone numbers
  • Attendee access code
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06. I have participants dialing in from other countries. Can they join my WebEx CCA Meeting?
Yes. WebEx CCA provides Global Access dial-in numbers, PC Audio and WebEx dial-back as cost effective options to hold meetings with participants dialing in from other countries.
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07. What other controls do I have in my WebEx CCA account?
WebEx CCA Conference Commands vary by meeting type. Please review the WebEx CCA Conference Commands Guide
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08. What do I do if I experience static or loud noise on my conference call?
Line static can occur occasionally. WebEx Hosts can help us pinpoint and resolve the problem by dialing *0 if you ever experience any line quality issues. Loud noise is usually caused by background noise. You can mute all of your participants lines from the WebEx meeting console or ask your participants to mute their own lines by pressing *6 on their phones.
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09. What should I do if I am disconnected from a conference call?
If you are disconnected from the call, simply redial the dial-in number and enter the access code. If this issue recurs, you can contact the Conferencing Center for Xerox at 1 800-268-4016 (517-345-9234) or 0800-234-3830 (+44 2079-509930)
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10. What if there are technical problems during my call?
WebEx Hosts may dial *0 while in a WebEx CCA conference to reach a conference coordinator. Selecting *0 for Technical Support is available to Hosts that utilize WebEx audio dial-back or dial into the meeting and enter attendee ID.
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Xerox Event Calls

01. How do I schedule a large event call?
Contact the Conferencing Center for Xerox at 1 800-268-4016 (517-345-9234) or 0800-234-3830 (+44 2079-509930). Please be sure to schedule the meeting at least 24 hours in advance. A conference coordinator will guide you through every step.
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02. This is my first time running an event call. How do I get started?
When you call to book your event call, you will be assisted every step of the way by one of our conference coordinators. Your coordinator will guide you through the booking process, helping you to determine which features and services are necessary for your call. During the call, your coordinator can also manage your event from start to finish, providing monitoring for help and technical issues. You can select the event call type that best meets your needs (see below).
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03. What are the different types of event calls?
Premier: Designed for high-profile meetings, such as company-wide meetings, press announcements, and Investor Relations calls, these calls offer managed Q&A, conference recording, polling, operator entry, and many other features. A meeting manager-- a senior-level conference coordinator - acts as your single point-of-contact before, during, and after your call.
Standard: A conference coordinator greets each participant and joins them into the conference or attendees can enter a numeric passcode for rapid entry. The coordinator periodically monitors the call and can be called for assistance by pressing *0 on a touch-tone phone.
Unattended: A scheduled call that allows for automated entry via a predetermined passcode for onetime use. There is no moderator on the call, however, you can reach a conference coordinator for technical issues by dialing *0. Ideal for calls with 100 or more participants.
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04. I have sensitive information that I will need to discuss privately with the Coordinator during the call. Is there a way I can do this?
Yes. On a Premier conference you can request a communications line. This is a feature that allows the conference leader to speak directly to the conference coordinator through a separate line.
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05. I have a number of participants who will be calling in from other countries. Do you have special numbers for them to use?
Yes. The Conferencing services for Xerox include numbers that allow your participants to dial in to your conference using country-specific local numbers. Please check your confirmation email for this information or call the Conferencing Center at 1 800-268-4016 (517-345-9234) or 0800-234-3830 (+44 2079-509930)
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Reservations/
Help Desk

Verizon US Toll Free:
800-268-4016

Verizon UK Toll:
44-2079-509930

UK - Freephone:
0808-234-3830

India:
000-800001-6952

Mexico:
001-8773799114

Philippines :
1-800-1-114-2689

In all other countries
517-345-9234